Change of plans?

Advance (Fixed) and 70min Flex (Semi Flexible) tickets are non-refundable but are changeable for a £10 admin fee.

If you bought an Anytime (Fully Flexible), Off-Peak or Super Off-Peak from LNER, we can provide refunds on these tickets if for any reason you didn't, or are now unable to, travel. A £5 admin fee applies.

We can also refund Season tickets bought from us. Refunds are calculated from the date the ticket is given back to us and are subject to a £5 admin fee.

Follow this form to change or refund your ticket, there’s helpful tips and guidance as you go.

For tickets bought from another retailer, please contact them for advice on ticket changes and refunds.

* Indicates a required field

Ticket details

Where did you buy your ticket?*

What type of ticket do you have?*

Booking Reference*

Please enter your Booking Reference, you can get this from your Account area or from your booking confirmation email.

Cost of selected ticket(s)*

Reason*

Your details

Title

First Name*

Last Name*

Email Address*

Contact Number*

Address 1*

Address 2

City/Town*

County

Post Code*

Important information

Whilst it is our intention to facilitate your claim as quickly and as smoothly as possible we must inform you that as a matter of course we conduct anti-fraud checks on ticket refund claims. It is an offence under section 2 of the Fraud Act 2006 to falsely represent a fact with the intention of receiving a gain for yourself or another. LNER holds the right to protect its revenue from fraudulent activity and will pursue any identified fraudulent refunds claims through the criminal justice system.

Once you've completed all the fields a 'Submit Form Now' button will appear so we can start processing your change or refund.

Change of plans?

Sorry, there are errors on the page:

Ticket details

Your details

Important information